SE Module 1: Using the right flow and tone on the phone (11/13)
SE Module 1: Using the right flow and tone on the phone (11/13)
Tips for using the right flow and tone on the phone
Volume
The volume of your voice can influence how the other person perceives you.
- A strong voice might give off an arrogant vibe.
- A too gentle voice might be viewed as a lack of confidence.
Speed
The speed at which you talk can influence how the other person perceives you.
- If it’s too fast, it indicates poor stress management.
- If it’s slow, it might bore them.
Find a balance between a gentle voice that inspires empathy and a strong one that allows you to be taken seriously. Practice to find the perfect voice.
