Tips for using the right flow and tone on the phone

Volume

The volume of your voice can influence how the other person perceives you.

• A strong voice might give off an arrogant vibe.
• A too gentle voice might be viewed as a lack of confidence.

Speed

The speed at which you talk can influence how the other person perceives you.

• If it’s too fast, it indicates poor stress management.
• If it’s slow, it might bore them.

Find a balance between a gentle voice that inspires empathy and a strong one that allows you to be taken seriously. Practice to find the perfect voice.