SE Module 1: Preparing a Telephone Script (9/13)

How to prepare a telephone script

Click on each step to learn more.




Tips for writing a script

  • Write the script and practice it out loud.
  • Be comfortable with your text.
  • It’s important not to write it in a formal style because you want to sound natural.
  • Use short sentences, but also simple words and keywords so that you can find them quickly.
  • Have the procedure close by in case you forget any steps.
  • Make a list to keep track of calls you made so that you’ll know who you contacted, who needs to be contacted again and who are the new prospects to call with dates and times.